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Cross-border Logistics
Cross-border Logistics
Last updated: 9/18/2026
Delivery models
What are my options: shipping from the EU per order, or holding stock in Ukraine?
Who is the importer of parcel?
Can I use my own carrier instead of Rozetka's partners?
Customs & import
Who pays customs duties and import charges - the seller or the customer?
What is the duty-free threshold for Ukrainian customers, and what happens above it?
Which documents must accompany a shipment?
Which goods cannot be imported into Ukraine?
Carriers & integration
Does Rozetka have any integrations with logistics companies?
How do I generate labels and hand parcels over?
What packaging and labelling rules apply?
Delivery cost & timing
Does Rozetka impose the delivery price?
How we will know a parcel was delivered on time?
What delivery times do Ukrainian customers expect?
Issues with sipments
What happens if a parcel is lost or damaged, and who covers the loss?
What happens if the customer does not collect the parcel?
Where do returned parcels go - do I need a return address in Ukraine?
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