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Support & Escalation
Support & Escalation
Last updated: 9/18/2026
Your contacts
Who should I contact in case of other questions?
Who do I contact for commercial, technical and financial matters?
Getting help
How do I open a support request, and what are the response times?
What should I do if the integration or the seller cabinet is not working?
Disputes & escalation
Does Rozetka intervene in disputes with customers?
What should I do if my account or my listings are blocked?
Account changes
How do I update company details, bank account or contact persons?
How do I pause selling or close my account?
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